Refund and Return Policy
Last updated: July 7, 2026
At Zalquio, we want you to be satisfied with your purchase. Below are the
conditions for returns, exchanges, and refunds.
1. Right of Withdrawal (14 days)
In accordance with EU consumer regulations, you have the right to withdraw from your purchase
within 14 calendar days from the receipt of the order, without needing to provide a reason.
To exercise this right, you must notify us at: info@zalquio.com, indicating:
•
Order number
•
Product(s) to be returned
•
Full name
2. Conditions for accepting returns
For a return to be accepted:
•
The product must be unused, in perfect condition, and in its original packaging.
•
It must include all accessories, manuals, and labels.
•
No more than 14 days must have passed since delivery.
Returns are not accepted for:
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Personalized or custom-made products.
•
Hygiene/personal use items if they have been opened.
•
Products damaged due to misuse by the customer.
3. Return Process
1
Request a return by email to info@zalquio.com.
2
We will provide you with the return address (which may vary depending on the
dropshipping supplier/logistics).
3
Send the product using a trackable shipping method.
4
Once received and inspected, we will process the refund.
Important: do not send any product without prior authorization.
4. Return Costs
Return shipping costs are borne by the customer, except for:
•
Defective product.
•
Shipping error on our part.
In these cases, we will cover the cost or provide a free replacement.5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of
delivery, attaching:
•
Photos or videos of the problem.
•
Order number.
We will offer you:
•
A free replacement, or
•
A full refund.
6. Refunds
Once the return is approved:
•
The refund will be issued to the original payment method.
•
The processing time may be 5 to 10 business days (depending on the bank/payment provider).
Note: original shipping costs are non-refundable, except if the error was ours.
7. Undelivered Orders / Incorrect Addresses
•
If the order is not delivered due to an incorrect or incomplete address provided by the
customer, a refund is not guaranteed.
•
If the package is returned, we may reship it (additional cost) or issue a partial refund.
8. Cancellations
•
Orders can be canceled within the first 12 hours after purchase.
•
After that time, the order may already be in process and cannot be canceled.
9. Shipping Times (dropshipping)
We work with international suppliers using automation systems like AutoDS, therefore:
•
Estimated shipping times are 7-15 days.
•
There may be logistical delays beyond our control.
10. Contact
For any questions, please write to us at:
■ info@zalquio.com
■ Avenida Ramón Carande, 19. Portal 2, Escalera C, 3B, 41013 Seville, Spain